We’re hiring — calling all Service Designers!

We’re hiring a service designer at Adur & Worthing Councils!

It’s our first full-time, permanent service design role (annual salary of £39,880) and is perfect for someone with the aptitude for service design and the ambition to grow your craft.

So I wanted to share a bit about the role — what you’d be coming into and why you should apply for this role in the Organisational Design and Development Team.

Adur & Worthing Councils

We’re lucky at Adur & Worthing Councils that our senior leaders are on board with Service Design. ‘On board’ is an understatement — they’ve been championing service design as a method for genuine inquiry and iterative improvements since well before I arrived at the Councils in 2017.

Whether it’s a systemic issue around homelessness or service mapping our customer journey to make improvements to how we work, they pave the way for work to get done and open doors when needed.

And this is paying off — small fires are starting to burn in the councils with people now ‘getting’ what we’re trying to achieve. From customer services to HR, waste to wellbeing, economy to our crematorium — people are interested and up for experimenting. So we’re looking for someone who can kindle the small flames we’re starting to see and support people to become even more confident in taking the reigns of service design and able to fan these flames themselves.

My experience of working here is that it’s a great place to work. The organisation itself is freeing in a way that I’ve not ever known for local government — whether that’s because we’re smaller and leaner or because of the culture set by the leadership team (I suspect it’s a mix of the two), there’s not endless reporting to do or endless hurdles to get through. We want to do good work that serves our area and are given freedom to get on and do that.

This means that I have been able to carve out my own path into design and would expect the service designer to do the same — carve their own path and create their own direction for service design within the ambition of the councils.

Carve your own path

I don’t know exactly what your path might look like — it could be spotting where there is some energy to experiment and focusing on that, telling stories of what we’ve accomplished and what we could do to win over hearts and minds, delivering key training on journey mapping, getting your hands dirty in the doing of service design projects, spotting where there may be future opportunities.

If you’re someone who needs a clear direction of each step along the way, this role probably isn’t for you. But for those of you keen to make a real difference and create a path of your own, this is a genuinely exciting opportunity!

Having said you’ll have freedom to act, it won’t be a free fall of chaos and disabling ambiguity. Some really helpful foundational work has been done that will pave the way for you.

There’s a clear intent to have services that are aligned to our Good Service Standards (see the chart below) and make incremental progress with sticky issues we have as an organisation and place through a service design approach (such as supporting those who will have been adversely impacted by covid, improving our approach to diversity & inclusion as an organisation, improving the experience of residents and businesses choosing to move to our area).

Our Good Service Standards

We also have some key milestones that are mentioned in Platforms for our Places: Going Further:

  • Delivering service design training to multidisciplinary teams working on Platforms delivery
  • Providing design support to a set of Platforms projects, running teams in parallel, learning methods while delivering
  • Developing a service design approach to Sustainable AW
  • Leading the development nationally of a service design apprenticeship

(Yes, did I mention that we are leading the way in developing a service design apprenticeship for the whole of England?!)

All these things will be work that you, as our service designer, will be front and centre of.

So you can see that the role will be doing a lot of different things — training, running service design sprints, leading on projects, networking to learn from others and developing a community of practice — people who can work together with a service design approach…and more.

And you won’t be alone in this.

We know there is lots of work to do and so, where needed, we will call upon established service designers to get involved and bolster our ranks. So you can expect to learn from some greats — whether that’s established agencies or experienced contractors, you’ll work alongside them to cultivate your craft.

This role sits in our Organisational Development and Design function, which is in the same team looking after our learning and people development — great since it allows for us to prioritise design training. However, you’d develop close ties with allies across the organisation and system from Digital, Customer Services, Customer Insight and allies across the organisation.

So you’ll have great (if I do say so myself!) team to work with, bounce ideas off and plan with.

Who we’re looking for

Your aptitude is what we’re most interested in. We’re looking for someone who is ambitious, quick to learn, curious, good at developing strong working relationships and able to both get into the details of specific projects and see the bigger picture.

You’ll ideally have service design experience or just have completed a service design qualification although we’re open to someone whowants to pivot into service design with experience/training in a related discipline such as user experience, research or another design field.

You’ll also have strong visual design and communication skills and the follow through to take a service design project from initial scoping right through to implementing and evaluating pilot projects.

The role will be a mix of home/office work so we’re looking for someone able to work in Worthing at least part of the week when we come out of lockdown. It’s a lovely place to work (and live if you’re thinking of relocating)— easily commutable within Brighton/West Sussex and just about doable from London!

Interested?

This has hopefully given you an idea of the ambition of the role, the activities you’ll be engaging with and whether the role is a good fit for you and you for it! If you’re interested in learning more before you apply, please get in touch with me (amy.newnham@adur-worthing.gov.uk) and we can put some time in your diary. Make sure you submit your application for the role by 17 January 2021.

Organisational Design & Development Manager at Adur & Worthing Councils. Interested in service design, how people tick and getting out into nature