Head of User Research & Design @citizensadvice | Formerly of CRUK | Co-Chair of BIMA Charities Council | Feminist, European, passionate about pizza & Beyonce
Service Designer @ Royal College of Art
Design Strategist — Design Research / Product Design / Design Innovation / Human-centered-design / Service Design
I'm all about thinking, doing, multidisciplinary practice and being kind…in a socio-technical way
Cofounder of @clearleft, author of @WebTypography, designer of digital things. Please patronise responsibly.